Terms and Conditions
Last Updated: November 2025
Effective Date: November 2025
These Terms and Conditions govern your use of the stratos aarus website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
- "Service" refers to AI consulting services, knowledge graph construction, synthetic data generation, and AI ethics consulting provided by stratos aarus
- "User" means any person or entity accessing our website or using our services
- "Content" includes all text, images, videos, code, and materials on our website
- "We/Us/Our" refers to stratos aarus, a company registered in Singapore
- "Agreement" means these Terms and Conditions along with our Privacy Policy
- "Intellectual Property" includes patents, trademarks, copyrights, trade secrets, and other proprietary rights
2. Use of Services
Our AI services are provided for professional and business use. By using our services, you agree to:
- Be at least 18 years old or have parental/guardian consent
- Provide accurate and complete information during registration or consultation
- Maintain the confidentiality of any account credentials
- Use services only for lawful purposes and in accordance with these Terms
- Not interfere with or disrupt the integrity of our services
- Comply with all applicable laws and regulations in Singapore
3. Prohibited Uses
Users may not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Attempt unauthorized system access
- Engage in fraudulent activities
- Harass or harm other users
- Use automated systems without permission
- Resell services without authorization
4. Intellectual Property Rights
All content and materials on our website remain the property of stratos aarus:
- Copyright and trademarks are owned by stratos aarus or licensed partners
- Limited license granted for personal, non-commercial use only
- No reproduction, distribution, or modification without written permission
- User-generated content may be used by us for service improvement
- Third-party content is acknowledged and remains property of respective owners
- Trademark and copyright notices must be preserved in all copies
5. Service-Specific Terms
AI Consulting Services
- Consultation sessions scheduled upon mutual agreement
- Payment terms: Net 30 days from invoice date
- Cancellation policy: 48-hour notice required for full refund
- Deliverables provided as specified in service agreement
- Confidentiality maintained for all client information
Knowledge Graph Construction
- Project timeline established in initial consultation
- Client provides necessary data and domain expertise
- Iterative development with milestone reviews
- Final deliverable includes documentation and training
- Ongoing support available under separate agreement
Synthetic Data Generation
- Data specifications defined collaboratively
- Quality assurance and validation included
- Delivery format customized to client needs
- Usage rights transferred upon full payment
- Data privacy and security protocols maintained
6. Disclaimers and Limitations
Services are provided "as is" without warranties of any kind, express or implied.
- No guarantee of specific results or outcomes from AI services
- We do not warrant uninterrupted or error-free service
- AI models may have limitations and require human oversight
- Results may vary based on data quality and use case
- Users assume responsibility for service use and decisions
Limitation of Liability:
- Liability limited to fees paid for the specific service
- No liability for indirect, consequential, or punitive damages
- Force majeure events exempt from liability
- Third-party services not under our control
- User responsible for backup and security of their data
7. Termination
Either party may terminate this agreement:
Termination Rights
- With 30 days written notice
- Immediately for material breach
- For violation of prohibited uses
- For non-payment of fees
Upon Termination
- Access to services discontinued
- Outstanding payments remain due
- Confidentiality obligations survive
- Data returned per agreement
8. Dispute Resolution
In the event of any dispute arising from these Terms:
Step 1: Informal Resolution
Parties agree to attempt informal resolution through good-faith negotiations for 30 days
Step 2: Mediation
If informal resolution fails, disputes will be submitted to mediation under Singapore International Mediation Centre rules
Step 3: Arbitration
Unresolved disputes submitted to binding arbitration under Singapore International Arbitration Centre (SIAC) rules
Jurisdiction: These Terms are governed by the laws of Singapore. Courts of Singapore have exclusive jurisdiction over any disputes not resolved through arbitration.
9. Changes to Terms
We reserve the right to modify these Terms at any time:
- Changes will be effective upon posting to this page
- Material changes will be notified via email to registered users
- Continued use of services after changes constitutes acceptance
- Users who do not accept changes should discontinue use
- Previous versions available upon request
10. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between parties and supersede all prior agreements
- Severability: If any provision is found invalid, the remaining provisions continue in full force
- No Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement
- Assignment: Users may not assign rights without our written consent; we may assign freely
- Notices: All notices must be sent to registered email addresses or physical addresses on record
- Force Majeure: Neither party liable for failure to perform due to circumstances beyond reasonable control
Contact Information
For questions about these Terms and Conditions, contact us:
Company: stratos aarus
Address: 77 Robinson Road, Singapore 068896
Email: [email protected]
Phone: +65 6738 2194
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT